Terms & Condition

Bai Ratanbai Gharda Hospital (“BRGH”) Terms & Condition

1. INTRODUCTION

Welcome to BRGH, located in Lavel, Navanagar, Khed, Maharashtra—a community-focused multi‑specialty and diagnostics centre We may provide services directly or through Partners, including agents, affiliates, third‑party service providers, or representatives. This Privacy Policy applies to BRGH and explains how we collect, use, process, share, and protect the personal information of individuals—patients, visitors, suppliers, vendors, employees, consultants or staff—when they interact with us via website, email, forms, or in person. Your use of our website, services, or engagement with us implies acceptance of this Privacy Policy and our Terms of Use.

2. REGULATORY COMPLIANCE

Published in compliance with:

Section 43A, Information Technology Act, 2000

Regulation 4, IT (Reasonable Security Practices and Procedures & Sensitive Personal Data or Information) Rules, 2011 (“SPI Rules”)

3. INFORMATION WE COLLECT

Published in compliance with:

Section 43A, Information Technology Act, 2000

Regulation 4, IT (Reasonable Security Practices and Procedures & Sensitive Personal Data or Information) Rules, 2011 (“SPI Rules”)

4. PURPOSES FOR USING YOUR DATA

We use your personal and sensitive data to:

Provide and manage healthcare and diagnostics services

Manage bookings, lab reports, prescriptions, billing, and payments

Perform identity verification, KYC, insurance claims processing

Oversee employee or consultant engagements and records

Communicate with vendors, partners, and authorities for service delivery

Comply with labour, tax, and healthcare regulations

Conduct analytics and research to improve service quality

Send communications or promotional updates (upon consent)

Share data with Partners necessary to deliver services (labs, insurers, third‑party providers)

Respond to legal orders, manage fraud prevention or legal claims

Update patient profiles, tailor content or services

Facilitate potential merger or acquisition scenarios

5. CONSENT

By providing information or availing services—including via website, emails or in‑person—you voluntarily consent to its collection, usage, storage, processing, transfer, and disclosure in accordance with this Policy. You may withdraw consent at any time in writing, though we may decline services that require such data.

6. SHARING & TRANSFER OF DATA

With your consent, BRGH may share your data—including Aadhaar, insurance, billing, or medical details—with: Affiliated clinics, labs, diagnostic centres, and third‑party service providers Insurance companies and third‑party administrators Government bodies or regulators as required by law This sharing is limited to purposes described herein or as permitted by applicable law.

7. COOKIES & TRACKING

We may use cookies or similar technologies to facilitate website operations, remember preferences, and optimize user experience. You can disable or delete cookies in your browser settings, but website functionality may be affected. Third-party advertisers may also use cookies—please review third-party privacy policies where relevant.

8. SECURITY

We implement reasonable security measures (encryption, access control, staff training, etc.) to safeguard your data. Access is restricted to authorized personnel or third parties on a need‑to‑know basis. However, we cannot guarantee absolute security over internet paths and disclaim liability for breaches outside our reasonable control.

9. EXTERNAL LINKS

Our website may link to external sites. BRGH is not responsible for their content or privacy practices. We encourage you to review their terms and policies separately.

10. RETENTION PERIOD

Your information will be retained only as long as needed for legitimate purposes or in accordance with law. We will not keep data beyond its permitted use or legally required duration.

11. UPDATES TO THE POLICY

BRGH reserves the right to amend this Policy. Updated versions will be posted on our official website brghlavel.org. We recommend reviewing it periodically to stay informed.

12. GRIEVANCE OFFICER

For any concerns regarding your personal data, contact our Grievance Officer:
Phone: +91 9579787466
Email: admin@brghlavel.org or as listed on official contacts

Address: Bai Ratanbai Gharda Hospital, Post Lavel, Navanagar, Khed, Maharashtra,

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